We are accepting international orders from select countries. Due to the large inventory we sell, we use stock photos. We take all of our photos in house and most of Proof Coins has a dark or black reflections when there is not. We can file a claim on any order where the tracking information shows the package as not delivered.We are no longer responsible for any order where the tracking information is marked as DELIVERED - we are unable to file a claim on any order marked as delivered, you will need to contact your local postal carrier's office in order to seek resolution. How do I contact you?